Knowledge Base

I need to change my order

Due to the speed of processing we are unable cancel or amend an order in any way once submitted.

My order is lost or missing

Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please contact Care for assistance.

I need a replacement

We’re happy to assist, please contact Care with your order details.

Why isn’t my discount/coupon code working?

Our coupons are designed for one-time use unless otherwise specified, and exclude the following products/situations unless otherwise noted;

• Existing discounts
• Newly released products

If your coupon code is not working on products not listed above, please contact Care.

What is your return policy?

Products purchased from themuslimkit.com are eligible for return within the first 14 days of receipt. To process a return we require authorization, please contact Care with your order details before sending any return.

• If you send a return without authorization, we will not know of the return and no action will be processed automatically.

Where can I apply my discount code?

Our Discount Code field is located above the contact info during the final page of checkout. Click on the button “Have a coupon”.

If you are still unable to locate it, please contact Care.

I can’t log into my account

You are able to request a password reset request for your account. If you have been unsuccessful in resetting your password, please contact Care.